Thank you for choosing our services—we’re committed to keeping our policies clear, fair, and easy to understand.
Our Foam Parties are outdoor water-based activities, so weather and temperature conditions may affect the safety, comfort, and operation of the event. The safety of the children, guests, and our team is always our top priority.
Light rain does not automatically require cancellation. If conditions remain safe and suitable for the event, the Foam Party may continue.
If heavy downpours, lightning, thunderstorms, or other unsafe weather conditions occur during the event, the Foam Party may be paused for up to 15 minutes while conditions are monitored.
Children and guests should remain in a safe, covered area during a weather delay.
If conditions do not improve within 15 minutes, the Foam Party will be canceled for the remainder of the scheduled event. Our team may cancel sooner if conditions are determined to be unsafe, particularly in the event of lightning, severe thunderstorms, or dangerous weather.
Because Foam Parties involve water, colder temperatures may affect the comfort and safety of children and guests.
If cold temperatures are forecast, the client may choose to proceed with the event. By choosing to proceed despite forecasted cold weather, the client acknowledges that the event is an outdoor water activity and that cold temperatures may affect the comfort or continuation of the event.
Our team may consider the temperature, wind chill, wind, rain, and overall weather conditions when determining whether it is appropriate to continue the Foam Party.
If temperatures or weather conditions become unsafe or unsuitable during the event, our team may pause or end the Foam Party.
If unfavorable weather or cold temperatures are forecast before the event and the client chooses to proceed, the booking remains subject to this Weather & Temperature Policy.
Once our team has arrived and completed setup, the event is considered committed and no refund will be issued due to weather or temperature conditions, including when:
Weather conditions develop after setup.
Rain or heavy downpours interrupt the event.
The event is canceled after the 15-minute weather delay.
Cold temperatures make the activity uncomfortable for guests.
The client chose to proceed despite known or forecasted unfavorable weather.
Our team reserves the right to pause, modify, or cancel the Foam Party whenever actual conditions are determined to be unsafe or unsuitable for children, guests, or our team.
Weather-related decisions are based on conditions at the event location and may differ from the weather forecast.
By booking our Foam Party services and choosing to proceed during unfavorable weather or temperature conditions, the client acknowledges and agrees to this policy.
Our goal is simple: keep the kids safe, comfortable, and having fun! 💦🎉
We understand that plans can change. Please review the guidelines below regarding cancellations and rescheduling.
Need to change your event date? We’re happy to help!
You may reschedule your Foam Party at no additional charge, subject to availability. Please contact us as soon as possible so we can work with you to find a new date.
Your new event date must be within the timeframe allowed by our availability.
If you choose to cancel your booking and release your reserved event date, you will receive a 50% refund of the total booking amount.
Example:
For a booking total of $450, the refund would be $225.
The remaining 50% is retained to cover the time, planning, scheduling, and opportunity associated with reserving your event date.
Cancellations made on the day of the scheduled event are non-refundable.
Because your event date and time have been reserved specifically for you, we are generally unable to replace a same-day cancellation with another booking.
If our team has arrived at the event location and begins setup, the booking becomes non-refundable.
If the client cancels the event for any reason not related to weather or unsafe conditions, the full remaining balance will be due and/or forfeited.
Once setup has begun, we have committed staff, equipment, travel time, and resources specifically to your event.
Any future booking will require full payment at the current rate.
Weather-related cancellations and interruptions are handled separately under our Weather & Temperature Policy.
Please review our Weather & Temperature Policy before booking, particularly if unfavorable weather or temperatures are forecast for your event date.
When your reservation is confirmed, your event date and time are reserved exclusively for you. We may turn away other bookings to keep that date and time available.
This policy helps us fairly manage our schedule, staffing, equipment, travel, and other resources while continuing to provide dependable service to all of our customers.
We truly appreciate your understanding and support! 💦🎉
If you have questions about your cancellation, rescheduling, or booking, please contact us. We’re happy to help!