The following outlines the cancellation policies for Xtreme Foam Fun. We expect that you are as excited to have your party as we are to have you as one of our clients, and as such, we anticipate that cancelations are going to be few and far between. In the unfortunate instance that you must cancel your party, we require as much advance notice as possible to both free up the equipment for another customer and also to ensure your deposit is available to be retained as a raincheck.
We require a $100 credit card deposit to reserve your date.
If for some unforeseen reason your event needs to be canceled, all cancelations 72-hrs or greater will have the $100 non-refundable deposit rolled into a rain check. That rain check will be held on file for one year from the date of cancelation.
If for some reason your event has been paid in full, and canceled within the 72-hr window, the $100 non-refundable deposit will be retained on rain check for one year from the date of cancelation and the balance submitted to our merchant processor for refund within 3 business days. You can also choose to hold the entire amount on rain check, please just tell us when you call.
Cancellations within 3 days of the event forfeit the deposit entirely and will not receive a rain check. If the event is rescheduled, then subsequently canceled within the 3 days, the $100 deposit will be held as a rain check for 3 months.
Day-of-Event and Cancellations, or during Set Up will receive no refund or rain check and all future rentals will require a non-refundable 50% deposit to reserve.
We are required to pay our staff to load and canceling at the time of delivery has already incurred labor.
There is no refund at any time for the administrative costs associated with securing insurance certificates for churches/camps/daycares/schools/etc.
Xtreme Foam Fun cannot guarantee weather conditions, we reserve the right to cancel or reschedule prior to the event. If severe weather conditions are imminent or if we have reason to believe that the equipment and/or it users may be in danger we will cancel or reschedule your event. Some examples of severe weather conditions are, rain, snow, thunder, and lightning.
Spring in Houston is unpredictable ! Please be advised that if you reserve your date in March, April, and May, you may experience rain, wind, and or awesome sunshine…sometimes all on the same day.
During summer or fall when the temperatures are warm, we do not cancel for rain unless it is a torrential downpour.
WE DO NOT ISSUE REFUNDS
**If we arrive at the event and it starts to rain, there is no refund or rain check will be issued for any reason**
Feel free to use our Contact Form to reach out to us anytime 832-850-FOAM(3636)